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FAQs
Why has the program been paused?

We have always worked towards making money transfers rewarding for our customers. Currently, we are undergoing some system upgrades that will make the program even better, and so have paused it temporarily.

What happens to the points I’ve earned so far?

Your earned balance will remain active during this temporary suspension. You will be able to start redeeming it from 1 April 2020 onwards.

How can I redeem my balance?

You can redeem the points you’ve earned by visiting any UAE Exchange branch from 1 April 2020 onwards, and showing the teller your Rewards membership card when you make a money transfer.

Can I continue earning points?

As the system is undergoing an upgrade, you, unfortunately, will not be able to earn pointss from 1 January to 31 March 2020.

How many points have I earned so far?

You can get in touch with us to find out your current balance. Call our 24/7 customer support number +97125102222 or email customer.relations@xpressmoney.com.

What do I do if I’ve lost my Rewards membership card?

Don’t worry, we’ve got your back! Just call our 24/7 customer support number +97125102222 or email customer.relations@xpressmoney.com