Xpress Money Rewards Card for Kuwait

Xpress Money Rewards - Terms & Conditions*

Definitions

• Xpress Money Rewards Card: (or the "Rewards Card") is a lifetime free membership card issued to Xpress Money customers upon enrollment at selected Xpress Money location(s)/ applicable agent partner location(s) (together referred as "Location(s)") under the Xpress Money Rewards Programme ("Programme"). Customers may contact their nearest Xpress Money location or visit www.xpressmoney.com to obtain more information regarding applicable Locations.
• Member(s): of the Rewards Card Programme is any customer who performs the Xpress Money Send transaction/s and who applies to Xpress Money for the Programme membership from the Locations by registering themselves for the Programme and receives the Rewards Card. Membership of this Programme shall be restricted to individuals competent to contract under applicable law.
• Reward Points: are points assigned to the member for Xpress Money transactions under the Programme. Members may accumulate the Reward Points for availing the special offers or discounts under the Programme. The Reward Points may be utilized by the Member to obtain a rebate on the total amount to be paid in by the customer for the fulfillment of the remittance transaction. The points earned by the member shall be valid for a period of 12 months from the date those points were earned by the member.

Reward Points Accumulation & Eligibility

• Eligibility: Interested Xpress Money customers may enroll in the Programme at selected Locations when they make a Send transaction through Xpress Money ('Qualifying Transaction').
• Membership: Subject to Xpress Money's scrutiny and satisfaction of the presented ID details of the applicant customer, Xpress Money may at its sole discretion issue a membership kit, including a non-personalized "Rewards Card" to the customer, who then becomes a Member of the Programme. Each Member may maintain only one (1) unique Rewards Card at any point of time. A Rewards Card issued within the territory of a particular sovereign state may only be used within that particular territory to obtain Reward Points to avail rebate on the total amount to be paid in by the customer for the fulfillment of the remittance transaction, based on such Reward Points.
• Reward Points System: To avail the Reward Points, the Member must present the Rewards Card in the cash counter at applicable Locations before commencing the Send transaction through Xpress Money. The Rewards Card does not constitute a permissible and valid photo ID for the purposes of the transaction and Members shall carry valid photo ID for the purposes of satisfying the "know your customer" norms of Xpress Money. Upon completion of the issuance of the Rewards Card and the qualifying transaction and issue, 15 (Fifteen) Reward Points which will get credited to Rewards Card of the Member. Ten Reward Points will be added to the Rewards Card for each subsequent successful Send transaction after the first (qualifying) transaction (for any Send Transactions that are sent to the bank accounts in Bangladesh and any domestic transfer (i.e any transactions within a country) are excluded and members shall not earn any Reward Points for such transactions). Provided that, Xpress Money may, at its sole discretion, modify the Reward Points system. Reward Points will be added to the Rewards Card for each successful transaction as per the existing qualifying terms which would be printed in the receipt provided to the Member.
• Redemption: At the time of making an Xpress Money Send transaction, upon request from a Member, such Member shall be intimated about their accumulated Reward Points. The Member may redeem such Reward Points as rebate on the total amount to be paid in by the customer for the fulfillment of the remittance transaction.
• Double chances to win: Each Member would be eligible for double chances to win during any special promotion conducted by Xpress Money for any corridor. For further details the Members are requested to check in their respective Locations.
• Special Discounts: The Members shall be eligible for additional special discounts at the Xpress Money partner outlets location as per the existing offers of Xpress Money from time to time.
• Further Information: Further details on the existing offers and privileges or procedure to redeem the rewards and to avail special privileges may be obtained from the concerned Xpress Money location by the Members.

Conditions

• Xpress Money reserves the right to deactivate the Rewards Card where the card is found to be not in use for a continuous period of two years. Such deactivation may be without any intimation or notice to the Member. Any Reward Points retained in the Rewards Cards shall be forfeited upon such deactivation and Xpress Money shall not entertain any claims to reinstate the same.
• By using the Rewards Card, the Member shall be bound by all the Terms and Conditions set out herein for usage of the Rewards Card. Members agree to abide by the applicable law and not engage in fraud or misuse for the accumulation of Reward Points or otherwise. Any actual or suspected misuse or fraud may result in the membership being cancelled and the Reward Points forfeited, in addition to any other remedies available to Xpress Money under applicable law.
• The Rewards Card is non-transferable and non-assignable and can be used only by the Member to whom the card is issued.
• Reward Points for the Programme are not earned when transactions are performed over the Internet or when a Member receives money transfers.
• No Reward Points shall be earned where the transactions are incomplete, reversed, fraudulent, illegal or otherwise ineligible.
• Special offers under the Scheme are subject to availability. Benefits made available or offered to the Members may be revised, altered or withdrawn by Xpress Money from time to time without prior intimation.
• Xpress Money will not undertake any liabilities or claims arising from such situations or from use of such offers. Xpress Money will also not be liable for any communication such as mailers, telephone calls etc. from members to Xpress Money being lost or delayed. Any such changes and updates on the Programme can be obtained from the Xpress Money outlets on enquiry by Members.
• Xpress Money does not provide and should not be held liable for any sort of warranties related to the Programme, or any benefits availed through the Rewards Card.
• The offers made to Members by Xpress Money through this Programme shall not be clubbed together or availed in conjunction with any other offer from Xpress Money unless specifically offered by Xpress Money. No Reward Points shall be transferred from any other existing Programme to this Programme.
• Xpress Money reserves the right to use the Members' data for direct marketing activities or to update Members on new offers/ schemes marketed by Xpress Money or its affiliates. Xpress Money may share customer information with our affiliates, agents, intermediaries or service providers to assist us in our business activities and for other purposes as permitted or required by applicable law and international conventions and treaties. By participating in this Programme, the Member is deemed to have consented to such use of customer information.
• Xpress Money reserves the right to amend, limit, modify or cancel these Terms and Conditions at any point of time, including limitation or cancellation of Reward Points or individual memberships or eliminate the entire Programme, at any time without notice, as may be allowed by applicable law. Such amendment, limitation, modification or cancellation may result in the loss of Reward Points or membership by the Membership and no compensation for the same will be provided by Xpress Money.
• These Terms and Conditions shall be in addition to the terms & conditions governing the rights & responsibilities of the customer availing various services from Xpress Money.

Customer Grievance/ Disputes

• Each Member is responsible for reading these Terms and Conditions in order to understand and comply with this Programme. By participation in this Programme, Members are deemed to have accepted these Terms and Conditions. No Rewards Points shall be granted retrospectively for any transactions, in case the Member does not duly comply with these Terms and Conditions.
• Where the Rewards Cards are lost or stolen, Member shall report the matter to Xpress Money call centre contact no. +971 2 5102222 within 24 hours from the time at which the card is found to be lost / stolen. Xpress Money shall prescribe the appropriate identification or card replacement processes for such Members, and the cost of such replacement shall be borne by the Member.
• The Programme is subject to all applicable laws and regulations and is void where prohibited by law. In such case, Xpress Money shall not be liable to provide any benefits or any compensation for loss or damage to the Member.
• In the event of any dispute arising out of this Programme, the matter shall be settled amicably between Xpress Money and the concerned Member and the decision of Xpress Money shall be final and binding on the Members. These Terms and Conditions and the Programme shall be governed by the UAE laws and the Members hereby agree to submit to the exclusive jurisdiction of the courts of United Arab Emirates.
• Xpress Money's failure to comply with these Terms and Conditions because of an act of God, war, fire, riot, terrorism, earthquake, actions of any government for any reason, shall not be considered a breach of Xpress Money's obligations. If any of these types of events occur, Xpress Money may terminate the entire Programme in its sole discretion with no obligation to the Member.
• Any provision or part thereof, of these Terms and Conditions which is prohibited or unenforceable in any jurisdiction will, as to that jurisdiction, be ineffective to the extent of such prohibition or unenforceability and will be severed from the balance of these Terms and Conditions, all without affecting the remainder of these Terms and Conditions or affecting the validity or enforceability of such provision or part thereof in any other jurisdiction.