1. What is Xpress Money?

Xpress Money is one of the largest money transfer services in the world today. Our business it to help people send and receive money in minutes. Xpress Money through its large and diversified network connects the world and facilitates fast, convenient, secure and affordable money transfers.

2. How does XM work?

Xpress Money has a very simple and secure platform to send and receive money. Today we offer our services in 125 countries and we are constantly growing.

To SEND Money,

• Visit  a convenient Xpress Money agent  location
• Give the agent the sender’s details as well as the receiver’s details e.g. Full name, address, contact information, etc.
• Make sure the spelling of the receivers name matches the spelling on the ID
• Pay the amount to be transferred.
• The Send Agent will give you an XPIN number which is a unique transaction number
• Give the receiver this number and they can now visit the receive agent and collect their money.

To RECEIVE Money,

• Collect the XPIN and other transaction details from the remitter
• Visit a convenient Xpress Money location and claim the transaction by providing the above details.
• Produce a valid Photo ID
• The agent will process the transaction

The transaction is now complete.

3. Why is Xpress Money safe?

Trust gained through more than a decade by 100 percent commitment and handling our customer’s hard earned money with respect and value is what makes XM safe.

Apart from the trust, we have created a widely accepted ecosystem that connects some of the world’s largest banks, NBFCs, Exchange Houses and Retailers.

From which countries can I send money?

XM operates in more than 95 countries and a customer can send money from most of the countries. Kindly visit this link to see the Send Country List. (Provide the Agent Network Link)

4. What is the least amount which can be sent though XM?

The least amount to be sent through XM is unit 1 in send Currency. The charges to the lowest slab will apply.

5. What is the maximum amount which can be received through XM?

Xpress Money keeps USD 7500 or equivalent as the limit for every transaction. Our compliance policies do not permit multiple transactions or split transactions.

But the above limit differs from country to country, according to their monetary authority’s rules and regulations. The payout limit will always be equal to or less than USD 7500.

6. What are the charges to transfer money through XM?

The charges differ from country to country. Visit any Xpress Money location to find out more or go to this link (Mention the Rate Calculator Link here)

7. How do I know the exchange rate?

Our Rate Calculator is configured to give you real time transfer rates and exchange rates based on the transfer amount. Click Here for the Rate Calculator

8. Are there different methods of transferring money?

Yes. Money can be transferred in 4 methods through Xpress Money. Click Here to learn of Easy ways to send and receive money

• Cash Pick Up
• Account Credit
• Door Delivery
• Mobile Money Transfer

9. Are there any back end charges?

No. Xpress Money does not have any back end charges. However, some countries may have the practice of deducting stamp duties or taxes.

10. Who can I contact for assistance?

Please visit any of our agent location Or Click Here to reach our contact information page. A customer support executive will get back to you within 24 hours.

11. Why do I need to show an ID while receiving money?

Xpress Money is committed to safeguard the interests of our customers. The ID is a document which authenticates the transaction and transaction claims. It also ensures that the customer details are not misused by unrecognized personnel. Moreover, there are regulatory requirements in the respective countries which direct the Money Transfer Operators to follow certain procedures while transferring money.

12. What IDs are valid?

Any Government authorized ID with a photo fixed in it. The IDs accepted differ from country to country.

13. Can Money be paid out in more than one currency?

Yes money can be sent in more than one currency depending upon the countries involved. The pay out currency needs to be chosen before transferring money and cannot be changed later.

14. What is Anywhere Payout?

Anywhere Payout allows the receiver to collect money from any location across the country. The sender does not need to specify a location while sending money. This is available in a few countries. Click Here to see which countries have the Anywhere Payout option.

If you have any more questions or queries visit our Contact Us page give us a call or fill out the contact form. One of our customer support executives will get back to you soon.